Live online via Microsoft Teams Max 10 delegates
Training Focusing on the Real-World Challenges
Real-world training for the people and leadership challenges that affect care quality, staff performance and CQC compliance. Your service operates 24/7. Your management systems need to work when you’re not there. Training 2Manage provides live, practical and interactive training for Registered Managers, Deputies, Supervisors and Senior Staff working in CQC-regulated health and social care services. Our training focuses on the real-world challenges managers face every day – managing staff, addressing poor performance, challenging poor practice, delegating effectively and maintaining effective oversight.
Practical. Live. CQC-Focused.
Focused on the situations managers actually face.
Small groups, discussion and practical learning.
Learning from an experienced former Chief Executive and HR
Director with extensive experience of leading regulated services.
It is the whole team that delivers a care service. As a leader, you need to know how to manage and support people when the care is inconsistent with the organisation’s expectations.
What do you do when:
A member of staff repeatedly fails to follow instructions?
Poor practice continues despite previous conversations?
A Deputy or Senior member of staff fails to take appropriate action?
Staff are unclear about their responsibilities?
You need to delegate but still maintain effective oversight?
A people-management issue begins to affect the quality or safety of care?
Training 2Manage helps you turn leadership and CQC expectations into practical management action.
Practical training for real management challenges.
A CQC-Focused Course for Deputies and Supervisors
A CQC-Focused Course for Deputies and Supervisors
Practical training for real management challenges.
Managing people is one of the most challenging parts of running a service. Learn practical approaches to managing poor performance, challenging poor practice, having difficult conversations and creating clear expectations and accountability.
Registered Managers cannot be everywhere. Help Deputies, Supervisors and Senior Staff understand their responsibilities and know when to act, challenge or escalate concerns.
In addition to our advertised training, we also provide the following training:
This practical course equips newly appointed Registered Managers with the people- management skills needed to lead teams. establish a positive workplace culture and meet their responsibilities as a manager. It focuses on workforce leadership, managing performance and conduct, staff wellbeing, handling employee relations issues, and creating a consistent and effective approach to people management across the service.
This practical course provides newly appointed supervisors with the essential people- management skills and confidence needed to effectively supervise frontline workers. It covers setting expectations, effective communication, delegation, feedback, managing performance and handling difficult conversations, with a focus on applying these skills within a health and social care environment.
This practical course helps managers respond confidently and appropriately when staff raise concerns about poor practice, safety, care or workplace issues. It explores how to listen and respond to concerns, distinguish whistleblowing from other workplace issues, protect staff from inappropriate treatment, record and escalate concerns appropriately, and promote a culture where people feel safe to speak up.
This practical course helps frontline workers understand when and how to raise concerns about poor practice, safety, care or wrongdoing. It explores speaking up confidently, who to approach, what to expect when raising a concern, and how to ensure concerns are communicated appropriately, supporting a positive culture where staff feel safe to speak up.
This practical course provides managers with the knowledge and confidence to manage disciplinary and grievance matters fairly. consistently and in accordance with good employment practice. It covers handling concerns, conducting fair investigations, following appropriate procedures, managing meetings, maintaining accurate records and making proportionate decisions.
This practical course helps leaders recognise, prevent and address the development of closed cultures within health and social care services. It
explores leadership behaviours, staff attitudes, communication, openness and accountability. providing practical strategies to create a culture where concerns are welcomed, poor practice is challenged and people feel safe to speak up.
This practical course helps managers recognise, prevent and respond appropriately to bullying and harassment in the workplace. It explores how to respond to concerns, handle allegations fairly, maintain professional boundaries, support those involved and take appropriate action to promote a respectful, inclusive and safe working environment.
This practical course helps frontline workers recognise, prevent and respond appropriately to bullying and harassment in the workplace. It explores professional behaviour, respectful working relationships, how to raise concerns, where to seek support and the importance of contributing to a positive and inclusive workplace culture.
You cannot personally manage every situation.
Effective leadership means making sure the people around you understand:
What am I responsible for?
What decisions can I make?
What should I challenge?
What should I escalate?
Who needs to know?
Training 2Manage helps organisations create clearer accountability between:
Registered Manager → Deputy → Supervisor → Senior Staff
So that expectations are understood, concerns are addressed appropriately and managers can maintain effective oversight.
Because practical experience matters.
Training 2Manage is led by an experienced former Chief Executive and HR Director with more than 27 years’ experience in health and social care, including 17 years as Chief Executive.
The training is informed by real experience of:
This isn’t generic management theory.
It’s practical training designed around the situations managers actually face.
Mentoring
Sometimes a training course isn’t enough.
Training 2Manage provides practical and confidential mentoring for Registered Managers, shift supervisors and senior leaders working in demanding, regulated environments.
Discuss challenges, develop your thinking and gain support from someone who understands the realities of leadership in health and social care.
Training 2Manage is designed for leaders working in CQC-regulated health and social care services, including:
Our training is suitable for:
Registered Managers
Deputies
Supervisors
Senior Staff
Directors
Aspiring Managers
Whether you’re looking to develop your own management skills or strengthen the capability of your leadership team, Training 2Manage can help.
Build the confidence and practical management skills needed for your service to operate effectively – even when the registered manager is not there.