Live online via Microsoft Teams Max 10 delegates
● Available Online
Half day
GB
Moving from frontline worker to supervisor can be a significant step. Newly appointed supervisors may find themselves managing former colleagues, delegating work, addressing performance concerns, providing feedback and having difficult conversations — often while continuing to work alongside the team.
This practical, interactive course provides newly appointed supervisors with the confidence, knowledge and people-management skills needed to supervise frontline workers effectively and consistently.
The course explores how effective supervision contributes to safe, effective and well-led services, staff competence, workforce wellbeing and a positive workplace culture.
Moving from colleague to supervisor and establishing professional boundaries
Setting clear expectations, standards and responsibilities
Effective communication, active listening and delegation
Giving constructive feedback and recognising good practice
Managing performance, conduct and workplace concerns
Handling difficult conversations and managing conflict
Supporting staff wellbeing, competence and development
Encouraging staff to speak up and raise concerns
Recognising safety, safeguarding and competence concerns
Knowing when and how to escalate issues
Maintaining appropriate records and accountability
Creating a positive, respectful and inclusive team culture
The course considers the practical relevance of CQC expectations around safe and effective staffing, staff competence, supervision, support and development, workforce wellbeing, leadership, speaking up and positive workplace culture.
Delegates will explore how their everyday supervisory responsibilities can contribute to the quality, safety and effectiveness of care.
Designed for newly appointed:
Senior Care Workers
Senior Support Workers
Team Leaders
Shift Leaders
Care Supervisors
Support Worker Supervisors
Deputy Team Leaders
Senior Practitioners
Suitable for staff working across residential care, nursing care, domiciliary care, supported living, community services and other CQC-regulated environments.
✓ Supervise and support frontline workers effectively
✓ Set clear expectations and professional standards
✓ Delegate appropriately and safely
✓ Give constructive feedback
✓ Address performance and conduct concerns
✓ Handle difficult conversations
✓ Support staff wellbeing and development
✓ Recognise and escalate safety or safeguarding concerns
✓ Promote a positive workplace culture
✓ Understand the CQC relevance of effective supervision
The course uses realistic workplace scenarios to help delegates apply their learning to the challenges they are likely to encounter as new supervisors.
Interactive, practical and specifically designed for managers working within health and social care.
To book, simply click the ‘Contact Us’ link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.
Duration: Half day
Price: £500.00 for up to 10 delegates
To book, simply click the ‘Contact Us’ link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.
“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.
These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.
Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.
Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.
Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.
For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions
Specialist Practical People Management Training for CQC Registered Services