● Available Online

Managing Whistleblowing & Speaking Up

Responding confidently and appropriately when staff raise concerns

When staff speak up about poor practice, unsafe care, inappropriate behaviour or workplace concerns, managers need to know how to respond professionally, fairly and appropriately.

Managing Whistleblowing & Speaking Up helps managers develop the confidence and practical skills to listen to concerns, distinguish whistleblowing from other workplace issues, protect staff from inappropriate treatment, record and escalate concerns, and promote a culture where people feel safe to speak up.

What the course covers

Understanding whistleblowing and speaking up
Distinguishing whistleblowing from grievances, complaints, performance and conduct issues
Responding appropriately to concerns and disclosures
Effective listening and professional communication
Managing confidentiality and information sharing
Protecting staff from inappropriate treatment or detriment
Recording, investigating and escalating concerns
Recognising safeguarding, safety and care-related concerns
Learning from concerns and identifying opportunities for improvement
Creating an open, supportive and accountable workplace culture

CQC & Regulatory Context

The course supports managers in understanding relevant CQC expectations, particularly Well-led – Freedom to speak up, including openness, staff confidence to raise concerns, appropriate responses, protection from detriment and learning from concerns.
It also considers relevant aspects of Regulation 12 – Safe care and treatment and Regulation 17 – Good governance, including effective oversight, record keeping, escalation and service improvement. Where relevant, delegates will also consider links with safeguarding, complaints, incident reporting and Regulation 20 – Duty of Candour.

Practical learning

Using realistic health and social care scenarios, delegates will explore how to respond when concerns are raised, what to record, when to escalate and how to support staff while maintaining appropriate professional boundaries.

Who is it for?

Suitable for Registered Managers, Deputy Managers, Service Managers, Care Managers, Team Leaders, Supervisors, Senior Care Workers and Senior Support Workers working in CQC-regulated services.

By the end of the course, delegates will be better able to:

✓ Respond confidently when staff raise concerns

✓ Recognise when concerns require escalation

✓ Maintain appropriate records and confidentiality

✓ Support staff who speak up

✓ Identify potential safeguarding and safety issues

✓ Promote openness and accountability

✓ Contribute to a positive speaking-up culture

✓ Recognise relevant CQC expectations around Well-led, safe care and good governance

Live online training via Microsoft Teams

Interactive, practical and specifically designed for managers working within health and social care.

To book, simply click the ‘Contact Us’ link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.

Duration: Half day

Price: £500.00 for up to 10 delegates

Cancellation Policy

1. Definitions

“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.

2. General

These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.

3. Bookings

Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.

4. Cancellation

Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.

5. Money Back Guarantee

Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.

For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions

Training 2Manage

Specialist Practical People Management Training for CQC Registered Services

Live online via Microsoft Teams Max 10 delegates