Live online via Microsoft Teams Max 10 delegates
● Available Online
Managing disciplinary and grievance matters can be challenging. Managers need to respond appropriately to concerns about conduct, performance, capability or workplace relationships while ensuring employees are treated fairly and organisational procedures are followed.
This practical, interactive course provides managers with the knowledge and confidence to manage workplace concerns professionally, make fair and proportionate decisions, and recognise when further investigation, HR advice or escalation is required.
The course considers how effective people management supports CQC expectations around good governance, staffing, leadership, workplace culture, learning and continuous improvement, including the relevance of Regulations 17, 18 and 19.
Delegates will explore how concerns about staff conduct, performance and workplace culture can affect the quality and safety of care.
Designed for managers and supervisors working in health and social care, including:
Registered Managers, Deputy Managers, Care Managers, Service Managers, Team Leaders, Supervisors and Senior Care Workers/Support Workers, as well as HR and people-management professionals.
Delegates will develop greater confidence in:
The course uses realistic workplace scenarios, discussion and practical examples to help delegates apply their learning to situations they may encounter in health and social care services.
Interactive, practical and specifically designed for managers working within health and social care.
Duration: Full day
Price: £950.00 for up to 10 delegates
To book, simply click the ‘Contact Us’ link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.
Specialist Practical People Management Training for CQC Registered Services
“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.
These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.
Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.
Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.
Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.
For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions
Specialist Practical People Management Training for CQC Registered Services