● Available Online

Bullying & Harassment in the Workplace for Frontline Workers

Recognising inappropriate behaviour, speaking up and contributing to a respectful workplace

Bullying and harassment can affect staff wellbeing, teamwork, communication and, ultimately, the quality and safety of care.

This practical online course helps frontline workers recognise inappropriate behaviour, understand professional boundaries, respond appropriately to concerns and know where to seek support.

The course also explores how workplace culture, staff behaviour and speaking up can affect people receiving care, making it particularly relevant to staff working in CQC-registered services.

What will the course cover?

Understanding bullying, harassment and inappropriate workplace behaviour
Recognising the difference between conflict, disagreement and bullying
Dignity, respect and professional behaviour
Maintaining appropriate workplace boundaries
Recognising intimidating, undermining or exclusionary behaviour
Responding when you experience or witness inappropriate behaviour
Supporting a colleague who raises a concern
Speaking up and knowing how to raise concerns
Understanding appropriate routes for seeking support
Avoiding gossip, speculation and inappropriate responses
How workplace culture can affect teamwork and care
The importance of speaking up about poor practice and risks to people’s safety
Contributing to an open, respectful and inclusive workplace

CQC-Relevant Practice

The course helps frontline workers understand how their everyday behaviour and workplace relationships can contribute to:

Safe and effective care
Dignity and respect
Effective teamwork and communication
An open culture where staff can speak up
Identification and reporting of concerns
Positive staff relationships and workplace culture
Learning and improvement

The course supports themes relevant to CQC's Safe, Effective, Caring, Responsive and Well-led key questions.

Practical Workplace Scenarios

Delegates will explore realistic situations involving bullying, harassment, inappropriate behaviour, workplace conflict and speaking up.

They will consider:

What is happening? What could the impact be? What should I do? Who should I speak to?

Who is this course for?

Suitable for frontline staff working in:

Residential and nursing care
Domiciliary care
Supported living
Community services
Other CQC-regulated health and social care services

Including care workers, support workers, healthcare assistants, nurses, senior care workers and other frontline professionals.

What will delegates gain?

By the end of the course, delegates will have greater confidence to:

Recognise bullying and harassment
Maintain professional and respectful relationships
Respond appropriately to concerning behaviour
Raise concerns through appropriate channels
Support colleagues who speak up
Understand the link between workplace culture and quality of care
Contribute to a safe, respectful and inclusive workplace

Live online training via Microsoft Teams

Interactive, practical and specifically designed for managers working within health and social care.

To book, simply click the ‘Contact Us’ link below and let us know how many delegates you would like to attend. We will then contact you to discuss your requirements and agree a suitable date for the training.

Duration: Half day

Price: £500.00 for up to 10 delegates

Cancellation Policy

1. Definitions

“Training 2Manage Ltd (T2M)” means the training provider. “Client” means the organisation or individual purchasing places. “Delegate” means the person attending the training session.

2. General

These Terms & Conditions apply to the supply of training by T2M and supersede any other documents. Sessions may be recorded for quality improvement purposes. Variations to this agreement must be agreed in writing.

3. Bookings

Bookings can be made online or by email. Delegate numbers are limited (max 10). An order is accepted when confirmation is issued. Places cannot be transferred or sold to another organisation without written agreement.

4. Cancellation

Cancel 14 or more days before the course for a refund minus a 10% administration fee. No refund is available within 14 days of the course date. If T2M postpones or cancels a course, the Client may transfer to the next available date or receive a refund.

5. Money Back Guarantee

Where T2M investigates and upholds a complaint about delivery quality, a pro-rata money-back guarantee may apply at T2M’s discretion.

For more details regarding the Terms & Conditions of Business visit: www.training2manage.co.uk/2manage-online-terms-and-conditions

Training 2Manage

Specialist Practical People Management Training for CQC Registered Services

Live online via Microsoft Teams Max 10 delegates